Meet Our Team

tom.horne@contactweb.co.uk

+44 (0) 7825 575357

Tom has over 16 years’ experience managing large international Operations. In the early years of his career predominantly working in the Financial Services sector, Tom has held multiple C-suite roles across the financial markets and most recently the BPO sector. 

Having lead Contact Centres across the globe, Tom is a CX leader that is passionate about service delivery. Having moved into the BPO sector in 2020, Tom was most recently a Chief Exec of a UK based Outsourcer that specialises in the regulated markets. Managing large teams across Customer Service, Collections, Complaints, Sales, and Quality Assurance. Some career highlights include:

• Supporting a UK lender through FCA Authorisation, shaping the Operations to ensure compliance, efficiency, and quality. 
• On-shored large Contact Centre’s from Asia and continental Europe back to the UK successfully.
• Managed  regulated teams across multiple continents simultaneously, running multi-million-pound P&L’s.
• Set up and managed some of the biggest UK brands within the outsourcing space.
• Helped offshore the market leading firms across Financial Services and Retail into the South African market for the first time.

 rav.takhar@contactweb.co.uk

+44 (0) 7864 523020

Rav is an accomplished CFO with a strong academic background, holding an Honours degree in Accounting & Financial Management and a fellowship with the ACCA. With years of experience in various sectors, including Financial Services and Business Process Outsourcing, Rav has developed a versatile skillset that enables him to lead finance teams in a wide range of businesses and industries.

Rav's leadership and management skills have helped him to develop and grow finance teams in diverse environments, from PE-backed SMEs to publicly listed organisations. He has a proven track record of driving KPI improvements by providing relevant financial information and insights to non-finance managers.

As a Finance Leader, Ravinder is responsible for overseeing all finance services, including Cash Management, Management Accounts, Accounts Payable, Payroll, Budgeting and Forecasting, while ensuring compliance with regulatory requirements and organisational policies and strategies. His expertise in financial management, combined with his strategic vision, enables him to provide financial guidance and insight that drives the growth and success of the business. 

risto.proosa@contactweb.co.uk

+44 (0) 7547 737348

Risto has more than 8 years of experience in Financial Services, where he has managed operations teams across operational functions such as Customer Service, Vulnerable Customer Support, Collections & Recoveries, Quality Assurance, and Complaints. 

Risto is passionate about providing first-class customer service and has extensive experience in setting up and restructuring teams to maximise productivity and quality of service. He has successfully led operations teams through FCA approval and set up Vulnerable Customer Initiatives in a highly regulated financial sector. Risto loves to lead by example and inspire people to reach their full potential.