Resourcing & Insourcing

Built to support existing customers and complement our legacy outsourcing solutions, we have proudly launched our resourcing offering.

Fast becoming a popular service with Contact Web clients, our outsourcing service is already delivering impressive results. We can recruit, train and onboard agents to support your business needs, utilising Contact Web equipment and office space. What’s more, we’ll take care of the administration and payroll too!

This a highly flexible, cost-efficient and effective solution for businesses that need:

• Quick scalability of operations
• Access to skilled staff with training provided
• Ongoing agent mentoring and performance reviews

Using our industry knowledge, we work to source and manage expert resource to maximise your productivity, facilities and enhance your operations department. We work to understand your brand, values, and goals, creating solution projects that combine the optimum mix of people, equipment, management, and oversight.

We are delighted to offer our outsourced customer service support to other small, medium and large businesses. Understanding that no two clients are the same and offering a tailor-made approach is key for a successful partnership.

With flexible contracts, swift on-boarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Plus, we offer excellent value from our customer service teams, potentially saving your thousands of pounds every day, month or year!