A smarter way to deliver Customer Experience
We combine talented people, technology and experienced leadership across the UK, South Africa and Georgia.
Delivery locations
Three delivery locations. One operating model.
United Kingdom
Specialist operations, close to home
Specialist customer operations, regulated sector experience and close client collaboration, with UK governance, UK account management and UK leadership oversight.
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South Africa
Scalable offshore delivery
Scalable offshore customer service, sales, lead generation, appointment setting and back-office support, with strong English-language talent, cultural alignment and competitive costs.
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Georgia
Nearshore delivery, without losing control
Multilingual capability across 12+ languages, European time alignment and strong digital infrastructure, an extension of our existing operating model, supported by UK contracting and UK leadership oversight.
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Our services
What we do
From frontline customer service to complex back-office operations, we build and manage teams that perform.
Integrations
Works with the tools you already use
We integrate seamlessly with leading CRM, telephony, workforce management and payment platforms, so your operation runs without disruption.
Technology & AI
AI where it adds value. People where they matter most.
Our connected technology layer, including QAI, KAI and ConnexAI, sits alongside our people to improve quality, efficiency and customer outcomes. We deploy AI where it genuinely adds value, and keep people at the centre of every interaction that requires judgement, empathy or complexity.
Complaints AI
Quality AI
Knowledge AI
3
Delivery locations
12+
Languages supported
2023
Year founded
UK
Governance and oversight
Built on governance, quality and experience
Our story
Built by people who have done it. Run by people who care.
Contact Web was founded in Banbury in April 2023 by a team of contact centre veterans who believed there was a better way to do outsourcing. Less corporate. More human. Built on genuine expertise, not just headcount.
Built from the ground up in April 2023
Contact Web Ltd was founded in April 2023 with a clear vision: to be the premier Contact Centre Partnership firm, setting new standards of excellence in our industry.
Our journey began with a commitment to providing exceptional support to clients of all sizes. We built our foundation on outsourcing, then expanded to offer resourcing, offshoring, cutting-edge tech solutions, and expert consultancy services.
This evolution was driven by our unyielding dedication to exceed expectations at every turn.
Client voices
What our clients say
We collaborated with CW teams in the UK. Once we hit an agreed milestone, CW offshored agents in South Africa, keeping our cost to serve manageable. They handle our more involved tasks, it's great!
Zach Couldrick
CEO & Co-Founder, ESimGo
Contact Web are fast moving, happy to be flexible, trial and think. We went live almost immediately, I was assigned Mike Foley who has been readily available to help review, problem solve and report.
Ed Durrell
Zuru Group
CW spun up a skilled team quickly to combat rising customer volumes and expertly handled complex sales and service enquiries. It was comforting that we had such a safe pair of hands supporting us!
Hayden Jeffreys
Ex COO, YourGene
We're delighted to be partnering with Contact Web and rolling out their QAI platform across our operations. Their cutting edge technology gives our business instant access to the data it needs, helping us to make better and faster, customer-led decisions. It's a real game-changer for how we manage quality, support our teams and deliver the best for our customers.
Richard Sharp
COO
Ready to talk about your customer operations?
Whether you need one location or a blended model, we'll build something that works for your business.
