Blended Offshoring

2023 is set to be a continually challenging year to recruit and retain staff. Even with a hybrid approach to working, some are finding it harder to connect with their homeworking workforce and are finding it difficult to gain loyalty from employees despite increasing efforts.

At Contact Web we recognise those challenges and have introduced a solution that takes the very best of UK onboarding, training, and monitoring with a blend of onshore and offshore agents. The Blend introduces an offshore offering with endless agent availability, blended with a team of UK experts and agents to give quality with commercial terms more favourable than using a 100% UK team.

We are proud to offer our outsourced customer service support to small, medium and large businesses, understanding that no two clients are the same and offering a tailor-made approach for each company.

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With flexible contracts, swift onboarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Plus, we offer excellent value from our customer service teams, potentially saving you thousands of pounds every day, month or year!

As a cost-effective solution for many businesses, our offshore outsourcing solution can provide you with both an acceptable commercial model and exceptionally trained agents.