Blended Offshoring
Offering a cost-effective solution, without compromising on training, quality and customer experience. Our offshoring partners have worked with some of the largest companies in the UK.
Blended Solutions
2025 is set to be a continually challenging year to recruit and retain staff. Even with a hybrid approach to working, some are finding it harder to connect with their homeworking workforce and are finding it difficult to gain loyalty from employees despite increasing efforts.
At Contact Web we recognise those challenges and have introduced a solution that takes the very best of UK onboarding, training, and monitoring with a blend of onshore and offshore agents. The Blend introduces an offshore offering with endless agent availability, blended with a team of UK experts and agents to give quality with commercial terms more favourable than using a 100% UK team.
Offshore Outsourcing
We are proud to offer our outsourced customer service support to small, medium and large businesses, understanding that no two clients are the same and offering a tailor-made approach for each company.
With flexible contracts, swift onboarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Plus, we offer excellent value from our customer service teams, potentially saving you thousands of pounds every day, month or year!
As a cost-effective solution for many businesses, our offshore outsourcing solution can provide you with both an acceptable commercial model and exceptionally trained agents.
Tom talks more about our blended solutions!
Quite simply a popular hybrid solution that takes the very best of UK onboarding, training, and monitoring with a blend of onshore and offshore agents, offering endless flexibility and 24/7 availability.
oUR oFFSHORE offering
Global presence with local expertise
Contact Web operates across South Africa, with established offices in Durban and Cape Town. This strategic presence allows us to effectively manage Financial Services clients from both locations, leveraging the strengths of a diverse workforce.
A Unique Blended Model
Our approach differs from traditional contracting directly with South Africa. We create a tailored solution that combines our UK expertise with South African support, resulting in a blended UK/SA model that optimises efficiency and effectiveness:
UK Account Management: Clients benefit from dedicated UK-based account managers who understand the local market and client needs.
UK Quality Assurance, Training, and Coaching: Our UK teams oversee training and coaching, ensuring the highest standards are maintained.
UK Oversight and Governance: We provide robust governance structures, ensuring compliance and risk management are paramount.
South African Agents: Our skilled agents in South Africa can be strategically allocated—for instance, first-line support from SA and second-line support from the UK—maximising resource efficiency.
The best of both worlds
By partnering with Contact Web, clients gain the advantages of both onshore and offshore support, with the added benefit of contracting directly with a UK entity. This hybrid model ensures seamless integration, enhanced service delivery, and cost-effective solutions.
Proven Success in Financial Services
We have successfully implemented this hybrid model with several Financial Services firms, delivering exceptional results and driving growth. Our collaborative approach has enabled clients to scale their operations effectively while maintaining high-quality service standards.
Partner with Experts for Offshore Growth
Choosing Contact Web means gaining direct access to the expertise necessary to expand offshore successfully. Our dedicated team is committed to helping clients thrive in an increasingly competitive landscape, ensuring you have the support needed to achieve your business objectives.
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