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QAI is a powerful cloud-based solution that helps businesses evaluate and improve the quality of their customer interactions, operations, and processes. It’s designed to make it easy for you to spot compliance issues and uncover valuable insights into how your teams are performing. Whether you’re focused on customer experience or agent productivity, QAI gives you the tools to drive real improvements.
The platform’s intuitive web portal offers detailed reporting and interactive dashboards, making it accessible for everyone in your business, from front-line staff to senior leaders. It’s all about turning data into action, without the headaches!
QAI is a robust solution that uncovers insights from customer interactions, highlighting patterns and trends to boost customer satisfaction.
QAI improves team management across channels by analysing customer interactions to drive ongoing quality improvements, focused coaching, and practical feedback.
By harnessing data-driven insights, QAI uncovers patterns and trends in customer interactions, refining strategies to enhance customer engagement and satisfaction.
QAI adapts seamlessly to your specific workflow, offering extensive dashboard customisation to efficiently showcase key metrics with precision.
Equipped with an advanced calibration tool, QAI delivers consistent and accurate evaluations of interactions and agent performance, minimizing bias and discrepancies effectively.
QAI ensures compliance by tracking adherence to guidelines and regulations in regulated industries, upholding the highest standards.
QAI incorporates sentiment analysis to gauge customer emotions, providing actionable insights to enhance interactions.
Ensuring strict compliance, QAI seamlessly aligns with operational needs, offering a customised dashboard view of essential metrics while maintaining rigorous industry standards.
Insights Manager - Your dedicated Expert
As part of our offering, every client benefits from a dedicated Insights Manager, ensuring that you extract the maximum value from QAI. The Insights Manager plays a crucial role in aligning the solution with your business goals, driving efficiency, and optimising performance.
Key Responsibilities:
- Strategic Account Management – Acts as a trusted partner, working closely with your team to understand business objectives and tailor QAI to meet your specific needs.
- Ensuring System Success – Oversees system implementation and customisation, guaranteeing seamless integration and optimal performance.
- Delivering Actionable Insights – Continuously monitors data outputs, providing meaningful insights that highlight trends, risks, and opportunities for improvement.
- Driving Business Impact – Works collaboratively with stakeholders to translate insights into tangible, value-driven actions.
- Client Advocacy – Represents your interests, ensuring the system evolves to meet your ongoing needs and regulatory requirements.
- Process & Metric Development – Helps define and refine key performance indicators (KPIs), aligning quality assurance with broader business objectives.
With the Insights Manager at your side, QAI becomes more than just a monitoring tool, it becomes a driver of continuous improvement, compliance excellence, and commercial success
Hear it from our trusted clients
Our cutting-edge QAI platform is redefining how businesses enhance customer interactions and service quality. In partnership with Payment Assist, we're driving smarter, more efficient workflows. Here is what they have to say about the partnership in their recent blog post.