Outsourced Customer Services
Dedicated customer agents based in the UK, on hand 24/7 to deliver an exceptional customer experience. As a fully outsourced team, or as part of your existing team this solution provides significant cost savings.
Transform Digital Customer Experience
Case STUDY - CUSTOMER SUPPORT WITH THE SLIMMING CLINIC
The Client
The Slimming Clinic is a Dr led business that specialises in prescribing weight loss treatment programmes covering injectables and tablets, plus shake meal replacements and specialist vitamins.
Goals/Challenges
The client faced challenges managing diverse patient needs while meeting strict regulatory standards. Key issues included onboarding new patients, verifying supplier transitions, re-engaging lapsed patients, and coordinating with medical teams to ensure efficient prescription issuance.
Our Solution
- New Patient Onboarding: Verified documents, eligibility, and payment compliance.
- Supplier Transition: Validated prior medication records.
- Lapsed Patients: Proactively re-engaged patients with tailored support.
- Post-Prescription Support: Followed up with patients via phone and email to enhance satisfaction.
- Medical Team Support: Scheduled appointments and facilitated prescription processing.
Benefits
- Efficiency: Reduced onboarding and prescription processing times.
- Compliance: Ensured regulatory adherence and patient safety.
- Retention: Improved engagement with lapsed patients.
- Collaboration: Enhanced workflows with medical teams.
By outsourcing to our BPO team, the client achieved operational excellence, compliance, and a superior patient experience, showcasing the value of tailored outsourcing solutions in healthcare.