Outsourced Customer Services

At Contact Web, we have an experienced and well-trained team of customer service advisors. We can effectively manage all your incoming customer service emails, phone calls, social media requests, live-chat and out-of-hours support too - taking the headache out of your daily routine and providing an impeccable solution.

The on-boarding process and transition is completely seamless, with simple integration into our systems, we can support your business and become a true extension of your team.

After working in a regulated environment, we understand how to maintain and execute customer services to the highest-level, whilst providing useful and informative feedback to the client to make their value proposition stronger.

As such, we are delighted to offer our outsourced customer service support to other small, medium and large businesses. Understanding that no two clients are the same and offering a tailor-made approach is key for a successful partnership.

With flexible contracts, swift on-boarding and agent training, we can take away the headaches you may face in resourcing your teams when customer demands increase. Plus, we offer excellent value from our customer service teams, potentially saving your thousands of pounds every day, month or year!

At Contact Web, we offer a premium dialler management service to effectively run your customer services and operate a call centre on your behalf. We use different types of dialler technology to maximise calls, customer responses and conversion rates that will help to increase your bottom-line.

Rather than the traditional method of calling people one-by-one and hoping for an answer, dialler management systems allow you to connect our agents only when the customer has answered the phone. The customer is allocated one of Contact Web’s expert agents, only once they have answered, providing scalability, high-answer rates and increased efficiency when running your customer services.

We work across several industries including health, finance and retail and have experience dealing with high volumes of phone calls from all types of customers. So whether it is helping with general customer service, queries, complaints handling or debt recovery,  our agents are fully trained to understand your business and to become a real extension of your team.

 We are proud to offer our dialler management services to companies of all sizes - and you can call us on the number below for a free and no obligation quote.