A modern customer operations partner
Founded in April 2023, Contact Web was built to do things differently, combining the best of UK governance, offshore scale and nearshore flexibility into one connected operating model.
Our story
Why we exist
Built from the ground up in April 2023
Contact Web Ltd was founded in April 2023 with a clear vision: to be the premier Contact Centre Partnership firm, setting new standards of excellence in our industry.
Our journey began with a commitment to providing exceptional support to clients of all sizes. We built our foundation on outsourcing, then expanded to offer resourcing, offshoring, cutting-edge tech solutions, and expert consultancy services.
This evolution was driven by our unyielding dedication to exceed expectations at every turn.
Our values
What we stand for
People first
Our people are our product. We invest in training, development and wellbeing across every location.
Transparency
No hidden costs, no surprises. We operate with full visibility and honest reporting at every level.
Genuine partnership
We work as an extension of your team, not a supplier at arm's length.
Responsible technology
We deploy AI where it genuinely adds value, and keep people at the centre of every complex interaction.
Quality over volume
We'd rather do fewer things exceptionally well than spread ourselves too thin.
Community
We give back to the communities we operate in, from Oxfordshire to Cape Town to Tbilisi.
Locations
Where we operate
United Kingdom
Banbury, Oxfordshire
Headquarters & specialist operations
Our UK base is home to our leadership team, account management, compliance and specialist customer operations. UK governance and oversight applies across all locations.
South Africa
Cape Town
Offshore delivery centre
Strong English-language talent, cultural alignment with UK clients and competitive cost structures. Ideal for customer service, sales, lead generation and back-office support at scale.
Georgia
Tbilisi
Nearshore multilingual hub
12+ languages, European time alignment and strong digital infrastructure. Our Georgia hub extends our operating model for multilingual and nearshore requirements.
Governance and compliance
Want to know more?
Download our brochure for the full picture on our services, technology and delivery model.