Latest from Contact Web

News & Awards

Press coverage, industry recognition and the latest from Contact Web.

Contact Web wins Overall Business of the Year at the Cherwell Business Awards

Contact Web was named Overall Business of the Year at the Cherwell Business Awards, recognising our growth, culture and impact since founding in April 2023.

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Award

Contact Web wins New Business of the Year at the Cherwell Business Awards

Contact Web was awarded New Business of the Year at the Cherwell Business Awards, celebrating our rapid growth and the team we have built in Banbury, Oxfordshire.

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Update

Claire Carroll joins Contact Web as Chief Customer Officer

Contact Web is delighted to welcome Claire Carroll as Chief Customer Officer. Claire brings 25 years of experience in customer experience and contact centre leadership, with a passion for creating better outcomes for customers, clients and the teams delivering them.

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Update

Contact Web expands Georgia operation to meet growing multilingual demand

Contact Web has expanded its Tbilisi, Georgia operation to support growing demand for multilingual customer service from UK and European clients, adding capacity across multiple languages.

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Update

Contact Web launches KAI knowledge platform for contact centre agents

Contact Web launched KAI, its proprietary AI-powered knowledge management platform, designed to give contact centre agents instant access to the information they need during live customer interactions.

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Update

QAI platform now live across all Contact Web operations

Contact Web's QAI quality assurance platform is now deployed across all three delivery locations, enabling 100% interaction monitoring and real-time compliance scoring for every client.

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