The right people, in the right place, fast
Our in-house recruitment function sources, assesses and onboards contact centre talent at scale, for our own operations and as a standalone service for clients who need rapid, quality resourcing.
What's included
Service capabilities
- Volume recruitment for contact centre roles
- Specialist sourcing for regulated financial services
- Assessment centre design and delivery
- Onboarding, compliance and right-to-work checking
- Managed service and RPO models available
How we do it
Our approach
- 1We take a detailed brief covering role requirements, volume, timeline and compliance needs.
- 2Multi-channel sourcing: job boards, social, referrals and our own candidate database.
- 3Structured assessment centres evaluate communication skills, resilience and regulatory awareness.
- 4Right-to-work, DBS and reference checking is handled end-to-end.
- 5Onboarding support ensures new starters are productive from day one.
Why Contact Web
Why clients choose us for recruitment & resourcing
Contact centre recruitment is a specialist discipline. High volumes, fast turnaround, compliance requirements and the need to assess soft skills as well as experience: it's not something a generalist recruiter does well. We've been doing it for years, for our own operations and for clients.
Regulated expertise
FCA, Ofgem, Ofwat, Ofcom: we know the rules and build them into every process.
Blended delivery
UK oversight with offshore and nearshore scale: quality without compromise on cost.
Technology-enabled
Proprietary AI tools, dialler technology and real-time reporting built in from day one.
Experienced leadership
48 years of combined board-level contact centre experience across the team.
Delivery model
Three locations, one seamless operation
United Kingdom
Banbury HQ: senior management, quality assurance, client services and specialist regulated roles
South Africa
Cape Town: high-volume voice, back-office processing and blended operations
Georgia
Tbilisi: multilingual support, nearshore delivery and technology operations
Other services
We also deliver
Ready to discuss your recruitment & resourcing requirements?
Tell us what you need and we'll put together a tailored proposal, usually within 48 hours.