Multilingual. Nearshore. Growing fast.
Tbilisi is one of Europe's most exciting emerging outsourcing destinations. Our Georgia operation delivers multilingual customer operations in a European time zone, combining strong language skills with a highly educated, motivated workforce.
GMT+4
Time zone
10+
Languages supported
Tbilisi
City
Nearshore
Model
About the Georgia operation
The Georgia operation
Georgia has emerged as a compelling nearshore destination for European businesses over the past decade. Tbilisi offers a large pool of multilingual graduates, a business-friendly environment, competitive costs and a time zone that aligns closely with the UK and Western Europe.
Our Tbilisi operation specialises in multilingual customer operations, supporting clients who need to serve customers across multiple European languages from a single, cost-effective location. We deliver voice, chat and back-office services in English, Russian, German, French and other European languages.
Talk to us about multilingual delivery
Capabilities
What we deliver from Georgia
Multilingual customer service
Customer service in English, Russian, German, French, Spanish and other European languages. Our Tbilisi agents are highly educated, with strong language skills and a professional service orientation.
Digital channel support
Chat, email and social media support across multiple languages. Georgia's strong digital literacy makes it an ideal location for digital-first customer operations.
Back-office and data processing
Multilingual back-office support including data entry, document processing and case management in multiple languages, delivered accurately and at scale.
Technical support
First and second-line technical support for technology, software and telecoms clients, delivered by technically literate agents with strong English and European language skills.
Content moderation
Multilingual content moderation and trust and safety operations, leveraging Georgia's language diversity and strong digital skills.
Nearshore blended models
Georgia works particularly well as part of a blended delivery model, combining UK onshore management with Georgia nearshore delivery for cost efficiency and European language coverage.
Why it works
Why Georgia works
Multilingual talent
Georgia's education system produces a high proportion of multilingual graduates, with strong English, Russian, German and French language skills widely available in the Tbilisi labour market.
European time zone
GMT+4 means Georgia overlaps with the full UK and Western European business day, enabling real-time collaboration and same-day escalation without the time zone challenges of more distant locations.
Competitive costs
Georgia offers cost advantages over Western European nearshore locations while maintaining the language quality and cultural alignment that European clients require.
Stable, business-friendly environment
Georgia consistently ranks highly for ease of doing business, with a stable political environment, low corruption and a government actively supportive of the outsourcing sector.
Our other locations
A truly global delivery model
Interested in Georgia delivery?
Talk to us about how our Tbilisi operation could support your multilingual customer operations needs.