Our home base. Where it all began.
Banbury, Oxfordshire is the heart of Contact Web. Our UK headquarters houses our leadership team, client management function, quality oversight and a growing onshore delivery capability.
2023
Year founded
Banbury
Headquarters
Oxfordshire
Region
GMT
Time zone
About the UK operation
The UK operation
Founded in Banbury in April 2023, Contact Web has grown rapidly into a multi-geography customer operations partner. Our UK headquarters remains the nerve centre of the business, housing our executive leadership, client services, technology and quality teams.
Our onshore UK team works directly with clients on programme design, transition management and continuous improvement. For clients who require onshore-only delivery, our Banbury operation provides fully managed customer service, back-office and complaints handling teams.
About Contact Web
Capabilities
What we do from the UK
Client management
All client relationships are managed from our UK headquarters. Your dedicated account team is based here, providing a single point of contact for strategy, performance and escalation.
Leadership and governance
Our executive team, operations directors and quality leadership are all UK-based, ensuring strong governance and accountability across every programme we run.
Onshore delivery
For clients requiring UK-based agents, our Banbury team delivers customer service, complaints handling and back-office support with the same rigour as our offshore operations.
Technology and innovation
Our technology platforms, QAI and KAI, are developed and managed from the UK, giving clients direct access to our product and engineering teams.
Transition and transformation
Our UK-based transition team manages all new programme launches, offshore migrations and operating model redesigns, ensuring a smooth start every time.
Quality and compliance
UK-based quality managers oversee performance across all geographies, maintaining consistent standards and regulatory compliance for every client.
Why it matters
Why the UK matters
Regulatory alignment
Full compliance with UK data protection, FCA, ICO and sector-specific regulations. Our UK base means you always have a regulated, accountable partner.
Cultural and linguistic fit
Native English speakers with deep understanding of UK consumer expectations, tone of voice and complaint handling standards.
Time zone alignment
Operating in GMT/BST, our UK team is always available during your core business hours for real-time collaboration and rapid escalation.
Proximity to clients
Most of our clients are UK-based businesses. Our Banbury location puts us within easy reach of London, Birmingham and the wider Midlands and South East.
Our other locations
A truly global delivery model
Ready to talk to our UK team?
Whether you need onshore delivery, a blended model or just want to meet the people behind the operation, we would love to hear from you.