Built for regulated, high-stakes environments
Most AI tools are built for simple use cases. Ours are built for financial services, legal, healthcare and utilities: environments where accuracy, compliance and empathy are not optional. Every platform we deploy is tested, configured and monitored by our specialist team before it touches a live customer interaction.
QAI
100% call scoring. Zero sampling bias.
QAI replaces traditional random-sample QA with AI-powered analysis of every single customer interaction. It scores calls against your compliance framework, flags vulnerable customer indicators, identifies coaching opportunities and produces MI that drives continuous improvement at a fraction of the cost of manual QA.
Key benefits
- From 5% sample to 100% coverage with no blind spots
- Real-time alerts on compliance breaches
- Objective, consistent scoring across all agents
Use cases
- 100% interaction scoring across voice and digital
- Vulnerable customer identification and flagging
- Regulatory compliance monitoring (FCA, GDPR)
- Agent coaching and performance MI
KAI
The right answer, instantly, every time
KAI is our knowledge management AI, giving agents instant access to accurate, up-to-date answers during live customer interactions. It surfaces the right information at the right moment, reducing average handle time, improving first-contact resolution and eliminating the risk of agents giving incorrect or out-of-date information.
Key benefits
- Average handle time reduced by up to 25%
- First-contact resolution improvement of 15 to 20%
- New agent ramp time cut by up to 40%
Use cases
- Real-time answer surfacing during live calls
- Regulatory and product knowledge management
- Onboarding acceleration for new agents
- Process guidance and script adherence
CAI
Smarter complaint handling, faster resolution
CAI streamlines complaint handling by intelligently categorising, prioritising and supporting resolution, helping teams respond faster, more consistently and with better customer outcomes. It reduces the time agents spend on administration and ensures every complaint is handled in line with your regulatory obligations.
Key benefits
- Faster resolution through intelligent triage and routing
- Consistent outcomes across every complaint handler
- Reduced regulatory risk with automated deadline tracking
Use cases
- Intelligent complaint categorisation and prioritisation
- Regulatory deadline tracking and escalation alerts
- Root cause analysis and trend identification
- FCA and FOS-aligned complaint handling workflows
ConnexAI
One platform. Every channel. Complete visibility.
ConnexAI is our omnichannel contact centre platform, unifying voice, email, chat, social and messaging into a single agent desktop with real-time analytics, workforce management and AI-assisted routing. It gives our operations teams complete visibility and control, and gives our clients a single source of truth for performance data.
Key benefits
- Single agent desktop across all channels
- Real-time SLA monitoring and alerting
- Client-facing dashboards with live data access
Use cases
- Omnichannel contact routing and queue management
- Real-time and historical performance dashboards
- Workforce management and scheduling
- Client reporting and MI delivery
Implementation
Integrated, not bolted on
Our technology platforms are woven into our operations, not bolted on alongside them. Every tool is configured, monitored and continuously improved by our in-house technology team. We handle the integration, the training, the compliance sign-off and the ongoing optimisation so you get the benefits of AI without the implementation headache.
Rapid deployment: most integrations live within 4 to 6 weeks
Full data security and GDPR compliance by design
Connects to your existing CRM, telephony and data systems
Dedicated technology team managing every platform
See our technology in action
We'll walk you through our full technology stack and show you exactly how it would work for your operation.