Our team

The people that make it happen

Our leadership team brings decades of experience from some of the UK's most demanding customer operations environments: financial services, legal, utilities, telecoms and more.

Leadership team

Leadership

Tom Horne

CEO & Co-Founder

Tom has over 16 years' experience managing large international operations, predominantly in Financial Services. He has held multiple C-suite roles across the financial markets and the BPO sector, leading contact centres across the globe and managing regulated teams across multiple continents.

Rav Takhar

CFO & Co-Founder

Rav is an accomplished CFO with an Honours degree in Accounting & Financial Management and a fellowship with the ACCA. With experience across Financial Services and BPO, he has led finance teams in PE-backed SMEs through to publicly listed organisations.

Risto Proosa

COO & Co-Founder

Risto has more than 8 years of experience in Financial Services, managing operations across Customer Service, Vulnerable Customer Support, Collections & Recoveries, Quality Assurance and Complaints. He is passionate about first-class service delivery and leading teams through FCA approval.

Nigel Purveur

Non-Executive Director

With 48 years in the pensions, insurance and financial market, 25 of those at board level including 25 years at Capita as Portfolio Director, Nigel has built a reputation for transforming large contracts and organisations to ensure they are profitable, stable and compliant.

Claire Carroll

Chief Customer Officer

Claire brings 25 years of experience in customer experience and contact centre leadership, having led large-scale customer operations and driven significant service improvements across regulated industries. With a genuine passion for creating better experiences for customers, clients and the teams delivering them, Claire joins Contact Web to lead our customer success and experience strategy.

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