Utilities
Customer operations for energy and water providers
Utilities customers are increasingly under financial pressure, and regulators are watching how companies treat them. Our teams handle billing queries, payment difficulties, complaints and vulnerability cases with the empathy and compliance rigour that Ofgem and Ofwat demand.
40%reduction in complaint escalation rates
Sector challenges
What Utilities businesses face
- Vulnerable customer identification and Priority Services Register
- Billing disputes and debt management under Ofgem/Ofwat rules
- High complaint volumes and regulatory timescale compliance
- Seasonal demand spikes and capacity management
Our solution
What we deliver
- Billing enquiries and account management
- Debt management and payment arrangement
- Complaints handling (Ofgem/Ofwat compliant)
- Vulnerable customer support and PSR management
- Switching support and new customer onboarding
Who we work with
Energy suppliers, water companies, smart meter installers, energy brokers and comparison platforms
Ready to discuss your utilities operation?
Tell us about your current setup and what you're looking to achieve. We'll put together a tailored proposal, usually within 48 hours.