Insurance
Claims, renewals and customer service for insurers
Insurance customers contact you at their most stressed moments, after an accident, a flood, a theft. Our teams are trained to handle these interactions with empathy and efficiency, capturing accurate information, managing expectations and keeping customers informed throughout the claims process.
92%average FNOL customer satisfaction score
Sector challenges
What Insurance businesses face
- FNOL accuracy and claims triage under time pressure
- Consumer Duty compliance across the customer lifecycle
- Renewals retention in a competitive market
- Complaints handling and FOS referral management
Our solution
What we deliver
- First notification of loss (FNOL) handling
- Claims management and customer updates
- Renewals and retention outbound campaigns
- Complaints handling (FCA/FOS compliant)
- Back-office claims processing and document management
Who we work with
Personal lines insurers, commercial insurers, MGAs, brokers, specialist and niche insurers
Ready to discuss your insurance operation?
Tell us about your current setup and what you're looking to achieve. We'll put together a tailored proposal, usually within 48 hours.